You can place an order directly on our website by adding items to your cart and proceeding to checkout.

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to track the status of your order on our website or through our logistics partner's website.

We will ship your order within 2-3 business days of order confirmation! In cases of a pre- order, the dispatch date will be explicitly shown while you add to cart!

We process orders within 2-3 business days, so it's possible to make modifications or cancellations during this timeframe. If you need to modify or cancel your order, please contact our customer support team as soon as possible with your order details. We will do our best to accommodate your request before the order is processed and shipped. However, once the order has been shipped, we may not be able to make any changes. Thank you for your understanding.

The delivery time depends on your location and the shipping method selected. Generally, orders are delivered within 5 to 9 business days. You can track the progress of your shipment using the tracking number provided.

If your order is delayed beyond the estimated delivery time, please track your shipment using the provided tracking number. If you require further assistance, don't hesitate to contact our customer support team, and we'll be happy to help resolve the issue.

In the rare event that your shipment is lost or damaged during transit, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier and work towards a satisfactory resolution, which may include issuing a replacement or providing a refund.

We offer a flat shipping rate of INR 150 for orders within India, applicable if the final cart value is below INR 2000. Orders above INR 2000 qualify for free shipping nationwide. For international orders, we charge a flat shipping fee of INR 2500 worldwide, regardless of the order value. Additionally, orders placed with the cash on delivery (COD) payment method will incur an additional COD charge of INR 150."

We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within a 2 business days for a refund or exchange. Please refer to our returns policy for more details.

To initiate a return or exchange, please contact our customer support team. We will guide you through the process.

Once we receive your returned item, it typically takes 3-5 business days to process your refund or exchange. However, during busy periods, this may take slightly longer.

While it's preferable to return items in their original packaging with tags intact, we understand that this may not always be possible. Contact our customer service team for assistance with your return.

By default, refunds are issued to the original payment method used for the purchase. However, if you prefer, we can also provide refunds in the form of store credit for future purchases upon request.

Unfortunately, we cannot accept returns for items that have been worn, washed, or altered unless they are faulty or damaged upon receipt.

Yes, our return policy applies to all items, including those purchased at a discounted price during sale or clearance events, as long as they meet the return criteria.

Yes, we offer exchanges for items of different values. If the new item costs more, you'll be required to pay the price difference. If it costs less, we'll issue a refund for the difference.

To ensure the best fit, we highly recommend referring to the size chart provided on each product page. Simply take your measurements and compare them to the corresponding size chart to determine the best size for you.

To customize your outfit, simply select the "add custom measures" option located below the size chart on any product page. Input your bust, waist, and hip measurements. Additionally, you can specify your waist length, desired neck depth, or request a reduction in the length of the outfit by providing the exact length measurement. It's important to note that the measurements entered for customization must be body measurements. Please be aware that the final measurements of each garment are dependent on the pattern of each piece and may not directly match the body measurements provided. However, rest assured that the garment will be tailored to fit you proportionately.

Absolutely! We understand that everyone has unique preferences and body types. You can request alterations to the length or fit of a garment by contacting our customer support team. Additional charges may apply depending on the extent of the alterations.

The time required for customization or alterations varies depending on the specific request and our current workload. Our customer support team will provide you with an estimated timeframe once your request has been processed.

Yes, customization and alteration services may incur additional charges. The cost will depend on the complexity of the request. Our customer support team will provide you with a quote before proceeding with any customization or alterations.

Unfortunately, we do not accept returns or exchanges for customized or altered items unless there is a defect or error on our part. Please double-check your measurements and customization requests before placing your order.

While we strive to accommodate a wide range of customization requests, there may be limitations depending on the design and construction of the garment. Our customer support team will inform you if your request cannot be fulfilled.

We do not charge extra for plus sizes within our standard size range. However, for custom measurements beyond our standard size chart, additional charges may apply. Please consult with our customer support team for more information.

Yes, we understand that sizing can sometimes be tricky, so we offer size exchanges for standard sizes within our return policy guidelines. Please refer to our returns and exchange policy on our website for detailed information on eligibility and procedures.

Absolutely! We offer customization services that allow you to request modifications to various design elements such as neckline, sleeves, hemlines, and more. Our customer support team can provide guidance on available options and associated costs.

To stay updated on our latest offers and discounts, make sure to subscribe to our newsletter and follow us on social media platforms such as Instagram and Facebook. You'll be the first to know about exclusive deals and promotions!

Yes, sale items are generally eligible for returns or exchanges within our standard return policy timeframe. Please review our return policy for specific details and any exclusions that may apply to sale items.

Yes, we often provide special discounts for first-time customers as a token of appreciation for choosing to shop with us. Keep an eye out for pop-up offers or check our website's promotions section for any ongoing first-time customer deals.

Typically, our system allows for the use of one discount code per order. However, during certain promotional periods, we may offer special promotions that allow stacking of discount codes. Please refer to the specific terms and conditions of each promotion for details.

If you encounter any issues with applying a discount code at checkout, please double-check the code for accuracy and ensure that it meets any requirements or restrictions outlined in the promotion's terms and conditions. If the problem persists, feel free to reach out to our customer support team for assistance.

Yes, we offer special discounts for bulk orders to cater to group purchases or large-scale buying requirements. Our bulk order discounts provide an excellent opportunity for organizations, event planners, or group buyers to save on their purchases.

The minimum quantity required for bulk order pricing may vary depending on the specific product and promotion. Please contact our sales team with details of your requirements, and we'll be happy to provide you with pricing information and eligibility criteria.

To place a bulk order, simply reach out to our sales team via email or phone with your desired quantity and product specifications. Our team will assist you in selecting the items, finalizing pricing, and processing your order efficiently.

Depending on the nature of your request and product availability, we may be able to provide samples for evaluation before placing a bulk order. Please contact our sales team to discuss your requirements and arrange for sample shipments by paying listed full price. After confirmation we will adjust the sample price with bulk price.

The lead time for processing and delivering bulk orders may vary depending on factors such as order size, product availability, and customization requirements. Our sales team will provide you with an estimated timeline based on your specific order details.

We recommend following the care instructions provided on the garment's label or product page. Generally, most clothing items can be safely hand washed or machine washed on a gentle cycle with mild detergent and cold water to preserve their quality.

Yes, you can iron your outfits using a low to medium heat setting. However, always check the fabric care instructions to ensure that ironing is suitable for the specific material. Some delicate fabrics may require steam ironing or ironing with a cloth to avoid damage.

To prevent wrinkles and maintain the shape of your outfits, it's best to hang them on sturdy hangers in a well-ventilated closet. Avoid overcrowding the closet to allow garments to breathe and minimize the risk of creasing.

Pre-treating stains before washing can help improve the effectiveness of stain removal. Use a gentle stain remover or spot treatment solution on the affected area, following the product instructions, before laundering the garment as usual.

To preserve the vibrancy of brightly colored outfits, wash them separately or with like colors in cold water to prevent color bleeding or fading. Avoid using harsh detergents or chlorine bleach, as they can accelerate color loss.